Privacy Policy

  1. Introduction
  2. Explaining the legal bases we rely on
  3. When do we collect your personal data?
  4. What sort of personal data do we collect?
  5. How and why do we use your personal data?
  6. How we collect and protect your personal data
  7. How long will we keep your personal data?
  8. Who do we share your personal data with?
  9. What are your rights over your personal data?
  10. How can you stop the use of your personal data for direct marketing?
  11. Contacting the Regulator


  1. Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us.  It also explains how we’ll store and handle that data, and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights and how we intend to use your data.

We hope the following sections will answer any questions you have but if not please do get in touch with us.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes where we can, but you’re welcome to come back and check it whenever you wish.

When you are using the website, our Manager is the data controller.


  1. Explaining the legal bases we rely on

For simplicity, throughout this notice ‘we’ and ‘us’ means any of these companies - Dustbusters Ltd, Dustbusters (Barnes) Ltd, Dustbusters (Fulham) Ltd, Dustbusters (Chiswick) Ltd and any other future such companies.

In specific situations, we will collect and process your data with your consent, for example when you request information about or sign up for a cleaning service, or if you are a self-employed cleaner (“cleaner”) seeking work. When collecting your personal data we’ll always make clear to you which data is necessary.

Contractual obligations

In certain circumstances, we need your personal data to comply with our contractual obligations.


Legitimate Interest

We have a legitimate interest in informing clients and cleaners who have expressed an interest in receiving our services and offers.

For clients and cleaners we have a legitimate interest in processing their data in order to arrange appropriate services.  Clients and cleaners have a legitimate interest in our processing their data in this way to allow us to carry out their requests.


Legal obligation

If the law requires us to we may need to collect and process your data.  For example, we can pass on details of people involved in fraud or other criminal activity affecting the company


When do we collect your personal data?

  • When you make an enquiry by phone or by email.
  • When you engage with us on social media.
  • When you contact us by any means with queries, complaints etc.


  1. What sort of personal data do we collect?


Clients (pre-contract)

  • Name, address email and phone number
  • If the contract does not materialise we keep contact details for a limited time (12 months). This information is held in hard copy securely by the manager until it is shredded after 12 months.
  • We collect notes from our conversations with you, details of any questions, comments or complaints you make.
  • Your comments on reviews.
  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.


Clients (post-contract)

There are essentially two sorts of cleaning contract

Regular cleans:

  • We retain persona details name, address, email address, phone number, property details, pets and if non-smoker are required and from time to time clients' holiday dates. 
  • If a standing order client we hold bank account details. The financial information is held until the cessation of the contract. In the event that any refund is due we require bank account details.
  • If Client has NOT set up the correct standing order the bank mandate (with all banking details) is forwarded to the client's bank. This information is required to ensure that the correct start date for the standing order has been implemented.
  • This financial information is held securely in hard copy by the manager.
  • The other personal information is required to ensure the efficient management of the self-employed cleaners allocated to that client.  It is held in hard copy in Dustbusters office with limited access to staff.
  • On cessation of the contract this information is retained and held by the manager in case of returning clients.
  • If the clients’ premises are alarmed then alarm details, codes etc are only held by Dustbusters if clients so instruct.  The original information would usually be passed to the cleaner by the client for the efficient execution of the supply contract.


One-Off and Regular One-Off Cleans


  • All the above information except bank details, holidays and alarm details.



  • At your interview we will take personal information from you so that we can try to provide you with work.  We will hold this securely until such time as you leave the agency and for a further period of 3 months in order for us to clear any outstanding payment issues.
  • NI, UTR, address, phone number, email address, references, emergency contact number will be collected.
  • In the event of the cleaner leaving we retain that info for a period of 3 months in the event of disputes or unpaid monies.
  • If you do not sign this consent we will be unable to accept you for the company


  1. How and why do we use your personal data?

We want to give you the best possible client experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.

We then use this to tailor the services we offer you.

The data privacy law allows this as part of our legitimate interest in understanding our clients and providing the highest levels of service.

Of course, if you wish to change how we use your data, you’ll find details in the ‘What are my rights?’ section 8 below.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

Here’s how we’ll use your personal data and why:

  • To respond to your queries, requests and complaints. Handling the information you sent enables us to respond.  We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout.  We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
  • To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from
  • To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example updates to this Privacy Policy. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
  • To comply with our contractual or legal obligations to share data with law enforcement.  For example, when a court order is submitted to share data with law enforcement agencies or a court of law
  • To process your bookings for holidays or tours sometimes we’ll need to share your details with a third party who is providing a service, such as an airline. We do so to provide our service to you. Without sharing your personal data, we’d be unable to fulfill this contractual obligation.

You are free to opt out of hearing from us by phone email or post at any time.

  1. How we collect and protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

Access to your digital personal data is password-protected and only available to authorised staff.


  1. How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

At the end of that retention period, your data will either be deleted completely or rendered anonymous, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

We retain all information on enquiries from all potential clients and cleaners for up to a year or until we deem there is no need to retain the information


  1. Who do we share your personal data with?

We never share your personal data with any third party for marketing purposes.


  1. What are your rights over your personal data?

An overview of your different rights

You have the right to request:

  • Access to the personal data we hold about you, free of charge in most cases.
  • The correction of your personal data when incorrect, out of date or incomplete.
  • For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
  • That we stop using your personal data for direct marketing (either through specific channels, or all channels).
  • That we stop any consent-based processing of your personal data after you withdraw that consent.
  • You have the right to request a copy of any information about you that the company holds at any time, and also to have that information corrected if it is inaccurate. To ask for your information, please contact the Manager at

If we choose not to action your request we will explain to you the reasons for our refusal.


Your right to withdraw consent

  • Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.


Where we rely on our legitimate interest

  • In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.


Direct marketing

  • You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request (see section 10 below).


  1. How can you stop the use of your personal data for direct marketing?

There are two ways you can stop direct marketing communications from us:

  • Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular Dustbusters company.
  • Write to us for the attention of the Manager.


Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.


  1. Contacting the Regulator

If you feel that your data has not been handled correctly, we would ask that you contact us and we will make every effort to correct the error. However you have the right to contact the Information Commissioner's Office.


© Dustbusters                    Privacy Policy Issued 27th February 2019